FAQ

Frequently Asked Questions

Ordering

Can I change or cancel my order?
We process orders quickly, but if you contact us within 2 hours of ordering we'll do our best to make changes before dispatch.

Sizing & fit

How do I find my size?
Each product page includes detailed measurements. You can also see our full Size Guide. When in doubt between two sizes, our team is happy to advise — just email us.

Do your pieces run true to size?
Most Lönne pieces fit true to size. Any exceptions are noted on the product page.

Shipping

Where do you ship?
We ship across Spain, the EU, the UK, Switzerland and worldwide. See Shipping & Delivery for times and costs.

Returns

What's your return policy?
30 days, free within Spain. Full details on our Returns & Exchanges page.

Payments

What payment methods do you accept?
All major credit and debit cards, plus Apple Pay, Google Pay, PayPal and Klarna where available.

Contact

Still have a question? Email support@lonne.com and we'll reply within 24 hours.